Google Review Response Examples: 20 Replies to Copy

A good reply to a Google review is short, uses the customer's name, mentions something specific from their review, and sounds like a person wrote it. This page gives you 20 Google review response examples to copy, sorted by star rating. Change the words in [brackets] before you post, so no two replies look the same.

Google tells the customer when you reply, and everyone who reads your profile can see the reply. Your business must be verified before you can reply. Google also checks replies against its content rules, so it may ask you to edit one before it goes live.

The 4 parts of a good review reply

Part	What to write	Example
1. Name	Their first name, as shown on the review	Thanks, Sam.
2. Detail	One thing they mentioned	Glad the new boiler is keeping you warm.
3. Service words	What you did, in plain words, if it fits	We enjoyed fitting it for you.
4. Close	A short, friendly last line	Call us any time you need us.

Two to three sentences is enough. Long replies are not better. Our guide on whether replying to reviews helps SEO explains what replies can and cannot do for your ranking.

Replies to 5-star reviews

1. Thanks so much, [Name]! We loved working on your [job or service]. See you next time.
2. Thank you, [Name]. It means a lot that you mentioned [detail]. I will pass this on to [staff name].
3. [Name], thank you for choosing us. We are happy the [product or service] worked out so well.
4. That is great to hear, [Name]. [Staff name] will be very pleased. Thanks for taking the time to write this.
5. Thank you, [Name]! We are glad you enjoyed [detail]. Please say hello next time you are in [area].
6. Thanks for the kind words, [Name]. Customers like you are why we love what we do.

Replies to 4-star reviews

A 4-star review is a happy customer who noticed something small. Say thank you, and ask what you could improve if they hint at a problem.

7. Thank you, [Name]. We are glad you liked [detail]. If there is anything we could have done better, we would love to hear it.
8. Thanks for your review, [Name]. You are right about [small issue], and we are working on it.
9. Thank you, [Name]. We appreciate the honest feedback, and we hope to earn that fifth star next time.
10. Thanks, [Name]. It was good to see you. We have noted your comment about [detail].

Replies to 3-star reviews

A 3-star review is mixed. Thank them for what went well, accept the part that went badly, and offer a way to talk.

11. Thank you for your honest review, [Name]. We are glad [good part] went well, and sorry about [bad part]. Please call us on [phone] so we can put it right.
12. Thanks, [Name]. This is not the experience we want for you. I would like to hear more. You can reach me at [email].
13. [Name], thank you for telling us. We have spoken to the team about [issue]. We would love another chance to get it right.
14. Sorry we fell short on [issue], [Name]. Thank you for being fair about the rest. Please ask for [your name] next time.

Replies to 1-star and 2-star reviews

Stay calm and keep it short. Do not argue in public, and move the conversation to the phone or email. Never share details about the customer. Our full guide on how to respond to negative reviews covers the harder cases.

15. I am sorry to read this, [Name]. This is not what we want for any customer. Please call me on [phone] so I can look into it.
16. [Name], thank you for telling us, and I am sorry about [issue]. I would like to fix this. Please email [email] with your details.
17. We are sorry your visit went this way, [Name]. I have shared your review with the team. Please contact me directly on [phone].
18. We cannot find a record of this visit, [Name], and we would like to understand what happened. Please contact us on [phone].

Replies to reviews with stars but no text

Many customers leave a rating with no words. Reply to these too, but keep it to one line.

19. Thank you for the 5 stars, [Name]! We appreciate it.
20. Thanks for your rating, [Name]. If there is anything we can do better, please let us know on [phone].

Mistakes to avoid when you reply

• The same reply every time. Customers read your replies. Ten copies of "Thanks for your review!" look like you did not read them.
• Filling replies with keywords. "Thanks for choosing the best plumber in Leeds" reads like an advert. Write what you would say to their face.
• Sharing private details. Google asks you not to share a reviewer's private information. Do not confirm what they bought, what treatment they had, or where they live.
• Attacking the reviewer. Even if the review is unfair, future customers are reading your reply. If a review breaks Google's rules, ask Google to remove it instead.
• Replying weeks later. Set a time each week to clear new reviews, or reply on the day if you can.

How to reply to reviews without doing it by hand

Replying takes a few minutes per review, and it is the first job to slip when you are busy. RankLocal Pro writes a reply for each new review in your voice and posts 4-star and 5-star replies for you. It leaves lower ratings for you to answer, because those need a human. You can try the first month for $1, then it is $19 a month, and you can cancel any time.

Questions people actually ask

Should I reply to every Google review?

Yes, if you can. Reply to good and bad reviews. It shows future customers that a real person runs the business and reads what people say.

Can customers change a review after I reply?

Yes. A customer can edit their review after reading your reply. This is why a calm reply to an unhappy customer can be worth the effort.

Why is my reply not showing on Google?

Replies can take time to appear. Google also checks them against its content rules, and it may ask you to edit a reply that breaks them.

Can I use AI to reply to reviews?

Yes, as long as the reply is true and specific. Check that it mentions what the customer actually said, and never let AI promise something you cannot do.