Support
How can we help?
Ask the assistant for an answer straight away, or send a message and a human replies by email. You do not need an account for either.
Answers to the usual things
Google will not let me connect my profile+
A Business Profile has to be verified with Google before any tool can manage it, ours included. If it is unverified, or you are signed in with an account that does not own it, the connection will fail. Signing in with the Google account that owns the listing fixes it nearly every time.
My reviews are not showing up+
Reviews sync from Google shortly after you connect, and again on a schedule. If a profile has just been connected, give it a few minutes. If they still are not there after an hour, message us with your business name.
Can I cancel, and what happens to my data?+
Cancel any time from the Billing page. Your Google profile is untouched by cancelling, since everything we publish goes to your own listing and stays there.
Does the $1 trial renew into something?+
No. It is a single payment for 15 days of Pro, not a subscription with a card on file. When it ends you drop back to Free unless you choose to subscribe.
Why does my rank look different from what you show?+
Because you are probably checking from your own address, where proximity flatters you. Our tracker checks from 25 points across your town, which is what customers actually see.
Guides and how-tos
Plain-English writing on ranking in the Map Pack, reviews, citations and the rest.
Free tools
Check your Map Pack rank or grade your profile, no account required.